Contact Headchange International 509 W Cypress Ave Redlands, CA 92373 email: headchangecorporation@yahoo.com Customer Service Phone: (562)234-6248 If I decide I don't like the item can I get a refund? Yes. All Headchange merchandise is fully guaranteed. Just return the item within 30 days of purchase, and we will refund your credit card/Paypal account (shipping is not refundable). Send returns to: Headchange 509 W Cypress Ave Redlands, CA 92373. Why buy from Headchange? Headchange.com has been selling music and merchandise online since 1998. We currently have 100% positive feedback from customers on headchange.com, amazon.com and ebay.com. We provide prompt worldwide shipping and reliable customer service. Items may be exchanged; we pay our shipping cost on all exchanges we ship. Compact Discs and mp3s offer an unconditional refund of entire purchase price (shipping is not refundable). All other merchandise may be returned within 30 days for a full refund (minus shipping). Item must be in undamaged and unworn condition. How much does shipping cost? Standard Shipping by USPS Priority Mail with delivery confirmation: USA Shipping $5.00 (plus $1.50 per pound over 1 lb) You will receive an email with tracking #. Expedited Shipping by USPS Express: USA $20.00 (add $2.00 per pound over 1 lb) Canada $23.00 (add $2.00 per pound over 1 lb) Europe, Asia, Australia, South America $30.00 (add $4.00 per pound over 1 lb) PLEASE NOTE ALL INTERNATIONAL (INCLUDING CANADA) ITEMS OVER $50.00 WILL BE AUTOMATICALLY UPGRADED TO EXPRESS INTERNATIONAL - this is to ensure proper shipment and includes insurance and tracking #. Standard International Shipping by USPS First Class International (orders less than $50.00 only): To Canada: $7.00 (add $3.50 per pound over 1 lb) To Europe, Asia, Australia, South America $12.00 (add $5.00 per pound over 1 lb) No tracking # will be provided Shipping for CDs is FREE by 1st class with delivery confirmation. Super Fast, Reliable Shipping Headchange.com uses USPS Priority mail with delivery confirmation. This service is very reliable and fast. Most items are shipped within 24 hours of purchase and most arrive in 1 to 3 days. We have an excellent shipping record and have not lost a single item in the mail. For those in a real hurry, we also offer shipping by USPS Express Mail - 1 to 2 days delivery or we'll refund your shipping cost! HAT SIZE TABLE SMALL: HEAD SIZE = 21 3/4 INCHES (55 CM) = 6 7/8 MEDIUM: HEAD SIZE = 22 1/2 INCHES (57 CM) = 7 1/8 LARGE: HEAD SIZE = 23 INCHES (59 CM) = 7 3/8 X LARGE: HEAD SIZE = 24 INCHES (61 CM) = 7 5/8 To determine hat size: Wrap a tape measure completely around your head from the back to just above the eyebrows. If you don't have a tape measure, use a string and then place it on a ruler. Crush Proof Shipping Containers Headchange.com has developed our own method of packaging sunglasses that makes the boxes virtually crush proof. Our record speaks for itself, thousands of packages shipped, none returned damaged. Actual customer feedback: Great Communication & Fast Delivery!! Item Just As Described!! Superior Product! Great Item, Lightning Fast Shipping. WOW. Seller Is Wonderful thanks for such a great pair of goggles, love them!! Awesome goggle, Fast shipping Headchange = pro WOW! Fast shipping. Sunglasses are in perfect condition. Highly recommend!! Great Communication & Fast Delivery!! Item Just As Described!! Superior Product! A Person That Takes Pride In What They Sell. Very Fast Shipping. Thanks quite possibly the fastest transaction I've ever experienced!!!!! thanx perfect glasses wow, well packed,, highly recommended These glasses look great! great communication, an all around good experience. WOW perfect glasses, well packed, 100%, would love to do business again THE fastest shipping! Took 2 days to get here! The glasses are wonderful! TY!! Best sunglasses money buys, transaction handled very professionally, Recommended SUPER FAST SHIPPING-GREAT PACKAGING AND LOVE THE SHADES THX! Great company to do business with.Same day shipping ...will do business again!! Shipping was fast, the goggles are in great condition In-stock and fast delivery, even to an address in Japan. Good service, quality of glasses is very good. I regret that I buy only 2 glasses Email Headchange Records: headchangecorporation@yahoo.com Frequently Asked Questions Is it safe to purchase with my credit card? Yes. Purchases made from Headchange Records are processed using Yahoo 128 bit digitally encrypted software to keep your credit card number safe and secure. We do not sell or distribute any of our customers information. Credit card numbers are purged from the database 30 days after transaction is processed. Can I purchase without using a credit card? We also accept PayPal. You may purchase directly from Headchange Records by sending a cashiers check or money order to: Steve Cross 509 W Cypress Ave, Redlands, CA 92373. NO PERSONAL CHECKS PLEASE. How long will it take to receive my item? Most purchases will be shipped within 24 hours of payment. In rare cases an item may be back ordered, you will be contacted within 24 hours and informed of status. Most US locations will receive their order in 1 to 3 days from purchase. International Express is 3 to 5 days delivery time. First Class International can take up to 10 days. Rarely, there are cases when it takes longer due to a problem with the USPS. We will provide you with tracking information (except First Class International) so you can find the location of your purchase. If my item is damaged in the mail will it be replaced? Yes. Please contact us and we will send a replacement along with a return shipping label. We will replace the damaged item and we will ship you a new one at no cost to you. Original shipping charge is not refundable. Send returns to: Headchange International 509 W Cypress Ave Redlands, CA 92373. Why should I purchase from your website instead of a larger one like CDbaby.com? We like to leave the choice up to you. There is only one basic difference between ordering from us or them, the price. We can sell our own CDs cheaper because we don't have a mark up like retail websites. If you feel more secure ordering from a site you know, then you can choose to order from them. Why are some of the CDs not found on your partner sites? Some of the music we sell is by local bands and is not available on larger retail websites. Those CDs along with some tapes, videos and other merchandise are Headchange Records exclusives. Many major websites don't sell tapes, merch and limited releases so we like to offer them to you directly. Is this CD available for purchase in the mp3 format? Yes. Most of our CDs are available as mp3s from our partner websites: ITunes.com, etc. Is it legal to download mp3s from headchange.com? Absolutely. All the mp3 and wma files we offer for free download are safe for use in your personal computer or mp3 player. Headchange Records either owns the copyright or has permission to distribute them. We encourage you to purchase high quality mp3s from our partners such as Itunes. If you are from Long Beach why is your address in Redlands? Our distribution office is in Redlands. Headchange Records and The Compound Recording Studio are based in Long Beach, California. What if I have question that is not answered on this page? We are happy to answer any questions, please email us at headchangecorporation@yahoo.com.