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Customer Service

Headchange
560 Nevada St Suite E
Redlands, CA 92373

Email: headchangecorporation@yahoo.com

Customer Service Phone: (562)234-6248

If the size or color you want is not order-able,
email headchangecorporation@yahoo.com for availability.
Most out of stock items can be special ordered and shipped in less than 10 days.
All back ordered items qualify for FREE standard shipping.


Free Round Trip Shipping On Exchanges - 1, 2, 3 DONE !

We will pay shipping both ways on all exchanges (Domestic USA, Standard Shipping Only)..
1) Email us the order # and the item you would like to exchange for (6 digit SKU to the left of item price)
2) We'll send you the new item along with paid return postage.
3) Just attach the label to the box and give to your postal carrier.


All Items Refundable - Including Standard Original Shipping Fees !

All Headchange merchandise is fully guaranteed. Just return the item within 60 days of purchase,
and we will refund your credit card/Paypal account (NO refunds for worn or damaged items, (this includes perfume / hair product odors and cigarette smoke), items must have original tags intact.
Shipping is not refundable for Express or Express International.
Please note, buyer is responsible for cost of return shipping.
Send returns to:
Headchange
509 W Cypress Ave
Redlands, CA 92373.

Attention holiday shoppers: Returns accepted 60 days after Christmas on all items purchased from Nov 1 to Dec 25.

International (not in the USA) Shoppers - Refunds and Exchanges:

Please pick your items carefully. Make sure the size and color are exactly what you want. International shipping is too expensive to do exchanges or to offer shipping refunds. If you want to exchange, you must return the item you bought for a refund (international shipping is not refundable) and then re-order the item you want.

Why buy from Headchange?

Headchange has been selling music and merchandise online since 1998. We have excellent feedback ratings from customers. We provide prompt worldwide shipping and friendly, reliable customer service. Items may be returned for a full refund or exchanged; we pay our shipping cost both ways on exchanges (USA only). We offer an unconditional refund of entire purchase price and domestic shipping. Merchandise must be returned within 60 days for a full refund (buyer pays return shipping). Item must be in undamaged and unworn condition.

Attention holiday shoppers: Returns accepted 60 days after Christmas on all items purchased from Nov 1 to Dec 25.

Shipping Information

As a Thank You to the US military, Headchange offers FREE Standard Shipping to all military addresses. We will refund your shipping fees when item ships.

Standard Domestic Shipping by USPS Priority Mail with delivery confirmation:
USA Shipping (actual price calculated by location) approx $6.00 (plus $2.50 per pound over 1 lb). You will receive an email with tracking #.

Orders over $60 may be shipped using Signature Confirmation. Buyer may request a waiver of signature, but the buyer is responsible for lost items in that case. Insurance may be substituted for Signature Confirmation at buyer's request.

Expedited Shipping by USPS Express:
USA (actual price calculated by location) approx $28.00 (add $3.00 per pound over 1 lb)


International Shipping by USPS Express International:
Canada (actual price calculated by location) approx $40.00 (add $3.00 per pound over 1 lb)
Europe, Asia, Australia, South America $45.00 (add $4.00 per pound over 1 lb)
- Reliable international shipping is expensive. Our International Shipping and includes insurance and tracking #.

International Buyers please note, all customs and VAT fees are buyers responsibility. We cannot mark your purchase as a gift.

International Customers - Due to a large number of fraudulent transactions on international orders, we request the bank telephone number (located on the back of your credit card) to verify the buyer's identity. To prevent shipping delays, please add this in the "Comments" section at the bottom of the order form, otherwise we will contact you by email or phone. Requests for bank information not replied to in 30 days will automatically cancel the order. As an alternative, you may pay for your purchase with Paypal if you are address verified with Paypal.

Shipping for CDs is FREE by 1st class with delivery confirmation.

Super Fast, Reliable Shipping

Headchange uses USPS Priority mail with delivery confirmation. This service is very reliable and fast. Items are shipped within 24 hours of purchase and most arrive in 1 to 3 days. If, for any reason, Headchange cannot ship your item within 24 hours, we will refund all standard shipping fees. If you need the item ASAP, we also offer shipping by USPS Express Mail - 1 to 2 days delivery in USA or we'll refund your shipping cost.

Hat Size Chart


Size Label Inches cm
6 3/4
6 7/8
S 21 1/4
21 5/8
54
55
7
7 1/8
M 22
22 3/8
56
57
7 1/4
7 3/8
L 22 3/4
23 1/8
58
59
7 1/2
7 5/8
XL 23 1/2
24
60
61
7 3/4
7 7/8
2X 24 3/8
24 3/4
62
63
8 3X 25 1/8 64


To determine hat size: Wrap a tape measure completely around your head from the back to just above the eyebrows. If you don't have a tape measure, use a string and then place it on a ruler.

Youth Hat Size Chart (Ages 1 to 16)



___ Size ___ Label ___ Inches ___ cm Approximate Age Range
6
6 1/8
XS / S 19 1/2
20
49.5
51
1 to 5 years
6 1/4
6 1/2
S / M 20 1/8
21 1/8
51
53.5
3 to 10 years
6 1/2
6 7/8
L / XL 21 1/8
22 1/8
53.5
56
6 to 16 years


Age Range Only Approximate - For Best Results Measure Child's Head
To determine hat size: Wrap a tape measure completely around your head from the back to just above the eyebrows. If you don't have a tape measure, use a string and then place it on a ruler.

Crush Proof Shipping Containers

Headchange.com has developed our own method of packaging sunglasses that makes the boxes virtually crush proof. Our record speaks for itself, thousands of packages shipped, none returned damaged.

Sunglasses Sizing Chart:



Actual customer feedback:

Great Communication & Fast Delivery!! Item Just As Described!! Superior Product!

Great Item, Lightning Fast Shipping. WOW. Seller Is Wonderful

thanks for such a great pair of goggles, love them!!

Awesome goggle, Fast shipping Headchange = pro

WOW! Fast shipping. Sunglasses are in perfect condition. Highly recommend!!

Great Communication & Fast Delivery!! Item Just As Described!! Superior Product!

A Person That Takes Pride In What They Sell. Very Fast Shipping. Thanks

quite possibly the fastest transaction I've ever experienced!!!!! thanx

perfect glasses wow, well packed,, highly recommended

These glasses look great! great communication, an all around good experience.

WOW perfect glasses, well packed, 100%, would love to do business again

THE fastest shipping! Took 2 days to get here! The glasses are wonderful! TY!!

Best sunglasses money buys, transaction handled very professionally, Recommended

SUPER FAST SHIPPING-GREAT PACKAGING AND LOVE THE SHADES THX!

Great company to do business with.Same day shipping ...will do business again!!

Shipping was fast, the goggles are in great condition

In-stock and fast delivery, even to an address in Japan.

Good service, quality of glasses is very good. I regret that I buy only 2 glasses

Email Headchange Records:

Steven M Cross

Headchange International
509 W Cypress Ave
Redlands, CA 92373

email: headchangecorporation@yahoo.com

Customer Service Phone: (562)234-6248
headchangecorporation@yahoo.com

Frequently Asked Questions

Is it safe to purchase with my credit card?


Yes. Purchases made from Headchange Records are processed using Yahoo 128 bit digitally encrypted software to keep your credit card number safe and secure. We do not sell or distribute any of our customers information. Credit card numbers are purged from the database 30 days after transaction is processed.

Can I purchase without using a credit card?

We also accept PayPal. You may purchase directly from Headchange Records by sending a cashiers check or money order to: Steve Cross 509 W Cypress Ave, Redlands, CA 92373. NO PERSONAL CHECKS PLEASE.

How long will it take to receive my item?

Most purchases will be shipped within 24 hours of payment. In rare cases an item may be back ordered, you will be contacted within 24 hours and informed of status. Most US locations will receive their order in 1 to 3 days from purchase. International Express is 3 to 5 days delivery time. First Class International can take up to 10 days. Rarely, there are cases when it takes longer due to a problem with the USPS. We will provide you with tracking information (except First Class International) so you can find the location of your purchase.

If my item is damaged in the mail will it be replaced?

Yes.
Please contact us and we will send a replacement along with a return shipping label. We will replace the damaged item and we will ship you a new one at no cost to you. Original shipping charge is not refundable.

Send returns to:
Headchange International
509 W Cypress Ave
Redlands, CA 92373.

Why should I purchase from your website instead of a larger one like CDbaby.com?

We like to leave the choice up to you. There is only one basic difference between ordering from us or them, the price. We can sell our own CDs cheaper because we don't have a mark up like retail websites. If you feel more secure ordering from a site you know, then you can choose to order from them.

Why are some of the CDs not found on your partner sites?

Some of the music we sell is by local bands and is not available on larger retail websites. Those CDs along with some tapes, videos and other merchandise are Headchange Records exclusives. Many major websites don't sell tapes, merch and limited releases so we like to offer them to you directly.

Is this CD available for purchase in the mp3 format?

Yes. Most of our CDs are available as mp3s from our partner websites: ITunes.com, etc.

Is it legal to download mp3s from headchange.com?

Absolutely. All the mp3 and wma files we offer for free download are safe for use in your personal computer or mp3 player. Headchange Records either owns the copyright or has permission to distribute them. We encourage you to purchase high quality mp3s from our partners such as Itunes.

If you are from Long Beach why is your address in Redlands?

Our distribution office is in Redlands. Headchange Records and The Compound Recording Studio are based in Long Beach, California.

What if I have question that is not answered on this page?

We are happy to answer any questions, please email us at headchangecorporation@yahoo.com .